Frequently Asked Questions

 

Frequently Asked Questions


1. Can you briefly present your company?

 
TOPWIN is an independent third party inspection company focusing on quality control and quality assurance in Asia. We specialize and are experts in Product Inspections, Factory Audits and Product Testing. We can send an inspector and/or an auditor to any factory in China within 48 Hours.
 

2. Why do I need quality control?
 

Is my potential vendor reliable? (Factory Audit)
Is my factory following international and local rules and regulations? (Social Audit)
Has production started correctly? (Initial Production Inspection)

Is my order produced according to my specifications? (Pre-shipment Inspection)
Is the container well loaded? (Container Loading Supervision)
How to make sure there are no defects? (Defect Sorting Service)
How to make sure the factory has put in place the right quality checks? (Production Monitoring)



3. How do I get started and what are all the steps?
 

  • Fill out the booking form, or compose your inspection request in an email; Return to us by email with sufficient specification and/or file attachments.
  • Our sales team will quote to you and we will inter next step after you approved quotation.
  • Our Operations team will prepare, coordinate and arrange your booked service and you will receive a confirmation email. If you have any questions, you can contact us at any time.
  • The day of the requested service, you will receive your fully illustrated report by email.
  • You will receive one invoice per month, at the end of the month (if you are a regular client; otherwise payment prior to the service will be requested).

 


4. What quality control and quality assurance services do you offer?
 

  • Product Inspections.
  • Factory Audits.
  • Production Monitoring.
  • Defect Sorting Service.
  • Product Laboratory Testing Management.



More details about our services below:

QUALITY INSPECTION SERVICES:

 

Initial Production Inspection (IPI)
Inspection of machinery and materials to be used for your order prior to production.
During Production Inspection (DPI)
Control and recommendations for production processes and capacity.
Pre-Shipment Inspection (PSI)
An Inspection to guarantee the conformity of production to your specifications.
Container Loading Supervision (CLS)
Guarantee the finished and packed goods meet your specifications (product type and quantity) and are securely loaded for shipment.


 

ADDED VALUE QUALITY CONTROL SERVICES:
 

Production Monitoring (PM)
Constant oversight in your factory with daily reports on quality and production status.
Defect Sorting Service (DSS)
Focusing on inspecting as many products as possible and sorting out as many defects as possible.


 

AUDIT SERVICES:
 

Factory Evaluation = US$368 all inclusive
Assessment of the profile & capacity of your vendor.
Extensive Factory Audit = USD488 per man-day
Full assessment of the know-how, profile, capacity and experience of your vendor.
Corporate Social Audit = USD488 per man-day
Full social assessment of your factory as per SA8000 (international and local laws & regulations).



5. Why should I choose TOPWIN?
 

  • Expertise: we focus on consumer products.
  • Management: Western & local quality engineers.
  • Personalization: custom-made solutions when needed.
  • Flexibility: welcome any reasonable checklist/testing requests to ensure a truly flexible service.
  • Cheaper: our fee is USD258 per Man-Day (1 inspector / 1 day).
  • Faster: send inspector to any factory in China within 48 hours (in 24 hours in emergency, if inspectors are available), Preliminary results, Same-day Reports.
  • Safer: our services adhere to recognized international standards: ISO2859, ISO9000 and SA800
     


A dedicated and experienced team
 

  • Most of our inspectors, auditors, engineers are full-time employees.
  • We recruit experienced and professional people with a Western capacity of judgment.
  • All our inspectors and auditors are regularly trained to learn the latest international quality standards.
  • Our quality control and assurance services are following international standards.
  • We all abide to a strict Business Ethics & Compliance Code.
Read More about TOPWIN...



Easier, faster and cheaper for you
 

  • From your private account, you can manage all your quality needs.
  • You get your reports the same day of the inspection.
  • Our Man-Day rate starts at $248 all inclusive.


 

6. Do you offer sourcing services to find suppliers and manage projects?
 

We do not offer any sourcing services. All information about our clients, vendors and factories is confidential and shall not be transmitted to any other party. All information is strictly kept confidential and shall not be sold or use for any other purpose than the quality control service you are paying for. If you are in need of these services, please consult with us?



7. Can I discuss with you in detail my criteria and my product specifications?
 

Of course, and we invite you to contact us in order to explain us your quality needs.

 

8. What information does your inspection report include?
 

Our reports are very detailed, illustrated with pictures and cover:

  • Product appearance (AQL), Workmanship quality
  • Product specifications review: quantity, material, color, size, measurements, labeling & marking, packaging, packing, accessories, shipping marks etc.
  • On site Testing and special checks.
  • Important remarks and professional feedback.
     


9. How long does it take to obtain the inspection results?
 

The inspection results are sent within the same-day of the inspection while the inspection is fulfilled.
The reports are usually sent between 5PM and 11PM China time, which means usually before the end of the morning in the US or end of the afternoon in Europe.


 

10. Who will approve or reject the shipment?
 

We inspect the shipment according to AQL international standards and also according to your instructions, specifications and criteria. Then, our results are given to you through a fully detailed and illustrated report, which should allow you to decide whether to allow the shipment of your products. You can accept or reject your shipment.

 

11. Which areas do you cover?
 

TOPWIN provides quality control and quality assurance services across most China
Read More about our coverage area...

 

If you are not sure if your inspection or audit location is part of our coverage area in Asia, you should contact us a few days prior to the shipment for confirmation of possible additional fees for travel expenses, hotel or bonus for the quality inspector.

 

12. How much does it cost?
 

Product Inspections: start at $258 per man-day all inclusive. Product inspections are usually performed within 1 man-day.
Factory Evaluation (FE): the standard rate is US$368 regardless of factory size.
Factory Audit (FA) / Social Audit (SA): the standard rate is US$488 per man-day, the number of man-day needed depends on the factory size.

 

The number of man-days needed depends on the total ordered quantity, which gives us the sampling size to inspect, the complexity of your product and the number of reference to inspect. FYI, while booking your product inspection online, you will get a quotation before confirming your order.
Read More about our pricing...

 

13. How can I pay?
 

You will receive one monthly invoice at the end of the month with all the inspections we performed on your behalf. This invoice is payable upon receipt by TT. We invoice in USD but you can pay us in any major currency.


 

14. Do you offer any discounts?
 

We offer special packages for our VIP clients who book regular inspections and have been working with us for an extended period of time.
Read more about our pricing...



15. What happens if non-confirming goods are found when the shipment arrives?
 

It is extremely rare that non-conforming goods make it out of the factory if TOPWIN is hired. In the vast majority of cases, the root cause turns out to be damage during shipping or shipments were approved after a failed inspection and the buyer trusts the factory (who was likely supposed to rework the goods) enough to ship without having performed a re-inspection or a defect sorting service. Therefore, we highly recommend you to book re-inspection or defect sorting service after a failed inspection and to work with your shipping partners to insure the product against damage in transit. TOPWIN guarantees that we will inspect the product to the standard and methods approved by the client (including chosen sampling size). In the event our inspectors do not follow the agreed standards, TOPWIN will make a refund of up to 5 times the price of the inspection.

 

16. Why doesn't TOPWIN provide a warranty on behalf of the supplier?
 

As it is not economically viable for most clients to inspect every unit in the order, AQL tables determine the number of units to be inspected which will yield a statistically reliable sample size. In other words, if the inspection on the randomly selected lot goes well, then it is statistically unlikely that defects will be found in the rest of the order. For the sake of example, say there are 100 master cartons in an order and 50 units per master carton for 5000 units total. Our inspectors would open at random a select set of master cartons (the square root of the total number of cartons) and further select at random a set of individual units inside that master carton as per sampling size chosen by the client. However, if the supplier knew they had a few dozen defects and packaged the defects all together in one section of one master carton, then it would be statistically unlikely that our inspector would find this pocket of defects. For this reason, TOPWIN does not provide a warranty on behalf of the supplier. But we stress to our clients that they should have robust POs, warranty terms and payment terms with their suppliers that protect the interests of the client. Negotiating such terms with the supplier is outside of the scope of our business at TOPWIN, but our endorsed Partners can help with the negotiations and contract review.


 

17. Where do I send my approved samples of my product?
 

In order to save time and money, we advise you to send it directly to your factory, in a sealed package to our attention. In case you do not trust enough your factory or vendor for this, you can send it to our closest office. To know to which office to send it, check our offices address on your dashboard or contact your account manager.
How to decide sample plan and inspection level against your
products?


 

AQL Table

 

 


 

How to select suitable level by:
 

Level I: For low price, big lots with same production line or same artwork, same order with well record, low risk products to save time, cost;
Level Ⅱ: most products and product with same production line or same artwork, reasonable time and cost with more than 97.5% accurate for the whole lots;
More than 95% client choose this level and we suggested to use it;
Level Ⅲ: For high price, small lots with different production line or artwork, first order, high risk products to be safety;


 

How to select acceptable quality levels (AQL)
 

  • Critical for not allowed of safety and major defects from code numbering of 0.01 to 4.0 according to price, quantity, products, risk high to low, eg:
  • 0.65 for high risk product and 1.5/2.5 for normal products.
  • Minor defects from code numbering of 1.0 to 10 according to price, quantity, products, risk high to low, eg:
  • 1.5 for high risk product and 4.0/ 6.5 for normal products.
     
 

18. Do you have a question that is still unanswered?

Please contact us.







 

Back to Top